Order cancellations must be submitted to epShops Inc. in writing prior to Midnight CST the same day as
the placement of the order with the exception of expedited (overnight or 2-day shipping) orders.
Orders cancelled after the Midnight CST limit, but before shipment, will be charged a 10% cancellation
fee. Once the order has shipped, it becomes our customer's responsibility and a Return Authorization
Number must be obtained once your order has arrived if you wish to return it.
Returns & Exchanges
Your satisfaction is very important to us, therefore we provide you with a 30-Day return policy*. If you
are not completely satisfied, simply request a return authorization within 30 days of delivery.
•Merchandise must be in a new re-sellable condition, in the original unopened packaging and must
include manuals, blank warranty cards and all accessories provided by the manufacturer. All returns will
be inspected by our returns specialists.
•Shipping and Handling charges are non-refundable. We will not accept any returns without prior
•Customer is responsible for any and all return shipping charges. We recommend using one of our
approved carriers with proof of delivery for any return shipments.
•Email us to request a Return Authorization Number. Clearly mark the Return Authorization Number on
the outside of the package. Return Authorization Numbers will only be issued within 30 days of the
original invoice date and are good for a period of 15 days from the date of issue, during which period
returns must be received.
To receive your Return Authorization Number, you will need to provide the following information.
Invoice / Order Date
Item Number of product(s) being returned
Reason for return
If any of this information is missing from your email, NO Return Authorization will be issued. NO
EXCEPTIONS. You should receive your Return Authorization Number via email within 3-4 business days.
Please allow 14-30 days for your return to be inspected and for accounting to issue your credit.
*Customer is held to be responsible for return shipping charges of non-defective items. Initial and return shipping
charges, even those shipped under our free shipping offer, are not refundable. Items shipped with "free shipping"
will have the shipping cost deducted.
Opened products may be returned within 30 days of original invoice date with a valid Return
Authorization Number and ALL original packaging (in resalable condition), enclosures, software, and
blank warranty cards included; however such returns and/or order cancellations will be subject to a
minimum 25% restocking fee.
If your item is defective
Defective items are warranted by the manufacturer do not return to the shipper or epShops! Contact
us and we will help you work with the manufacturer directly for warranty service or replacement.
Should you have any additional questions about our warranties or guarantees, please contact us.
Because of the nature of some of the products, we are unable to accept returns on items that appear
to have had prior use due to health precautions. Prior use is determined at our discretion. Items
displaying excessive wear or use are not eligible for a refund.
Lost or Stolen Items
We are not responsible for lost or stolen packages and cannot replace them. If you have any questions
regarding the status of your package, please refer to FedEx or UPS for shipping questions.
|Returns & Cancellations
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